Convoso

Convoso is a cloud-based contact-center platform, founded in 2006 and based in Woodland Hills, California, that provides outbound dialing, campaign management and, more recently, voice AI agents for high-volume sales and lead-generation teams. The company serves hundreds of contact centers across industries including insurance, home services, financial services and lead generation, positioning its platform around helping outbound sales teams reach more prospects efficiently while staying compliant with telemarketing regulations.

What Convoso’s platform does

Convoso’s core product combines predictive and power dialing technology, which automatically places outbound calls and connects an agent only once a live person answers, with campaign and phone-number management tools designed to maximize how many prospects a sales team can reach in a given period. The platform also includes compliance controls such as do-not-call list checks, state-specific dialing restriction rules, time-of-day calling limits, and redaction of personally identifiable information.

Convoso’s Voice AI Agent

Convoso launched a no-code Voice AI Agent feature, reaching general availability on November 2, 2026, that can qualify leads and transfer sales-ready prospects to a human agent, handle inbound calls, schedule appointments, answer routine questions, and route callers appropriately. The company has cited response times of around 600 milliseconds, support for more than 700 voice options, voice cloning, and the ability to switch languages mid-call.

How the Voice AI Agent builds call flows

Convoso’s Auto Workflow tool can build lead-qualification call flows automatically by analyzing a company’s historical call recordings, rather than requiring a business to manually script every possible conversation path for its AI agent. The company has cited early customer results, including a test by Tort Intake Professionals in which more than 150 contacts were made within 36 hours, with roughly 10 to 12% validated and warm-transferred to a human agent.

Why outbound sales platforms have added AI voice agents

As labor costs for outbound call centers have risen and compliance requirements around telemarketing have grown stricter, platforms like Convoso have added AI voice agents to handle more of the repetitive, high-volume calling work, such as initial lead qualification, before a human agent takes over a conversation that has a realistic chance of converting. This mirrors a broader trend across the contact-center software industry toward blending traditional dialer technology with generative-AI voice capabilities.

Convoso’s long operating history

Having operated since 2006, Convoso has a longer history in the dialer and contact-center software space than many of the newer AI-native competitors that have emerged since generative AI became widely available, giving it an established base of enterprise clients built up well before voice AI became a standard feature expectation in this category.

FAQs

When was Convoso founded? Convoso was founded in 2006 and is based in Woodland Hills, California.

What does Convoso’s Voice AI Agent do? Convoso’s Voice AI Agent, generally available since November 2, 2026, is a no-code AI system that qualifies leads, transfers sales-ready prospects to human agents, handles inbound calls, and schedules appointments.

What compliance features does Convoso offer? Convoso includes do-not-call list checks, state-specific dialing restrictions, time-of-day calling limits, and redaction of personally identifiable information to help outbound call centers stay compliant.

Who uses Convoso? Convoso is used by hundreds of contact centers across industries including insurance, home services, financial services and lead generation.

Is Convoso only for large companies? No; Convoso markets its platform to contact centers of varying sizes across industries like insurance and home services, rather than exclusively targeting the largest enterprise call centers.

Editorially reviewed by Specialty Digest Editorial TeamLast reviewed November 9, 2026Researched and drafted with AI assistanceReport an issue